One of the most common issues is getting the client verification. Remember that you must get the client or representative verification and if you cannot, you must indicate why. This cannot be a daily issue, so if you find that it happens often you need to notify the office. We will work with you to resolve the problem.
You must be at the client's home when you are logging in and out. The system will red flag if you are outside of the area. It is okay to log in while in your car before entering the home, but you must be in the driveway or parking lot.
We know that Sandata has had frequent system issues and at times you cannot log in or out. Always notify the office if this happens.
Prepare for Winter
As winter approaches start making some preparations now by:
1)Get your Flu shot
2)Make sure you have emergency supplies in your car and at home
3)Have back-up childcare in case of school closings
4)Check your car's tires and battery
5)Remind your clients to have emergency supplies and to get their flu shot as well
Don't forget that we are doing a drawing for having all In-Services turned in by Dec. 18th. The winner will receive a $25 Visa Gift Card.
Holiday Hours & Paperwork Due Dates
Due to some changes in Holiday office hours we will be processing paperwork on Sundays the week of Christmas and Thanksgiving. We will need staff to drop off all client paperwork on Sat. Dec. 21st & 28th so that it can be processed and not delay billing or payroll. The office will be closed on Dec 25th and Jan 1st. On-call at 440-323-7004 will still be working for all call offs, any client issues, concerns, EVV issues or incidents to report.